FAQ
Product Information
What are your shirts made from?
Our shirts are crafted from high-quality hemp fabric made in Portugal.
How should I care for my Terlingua Threads shirt?
For optimal care, machine wash cold and hang dry. This method preserves the fabric's integrity and extends the life of your garment. Easy peasy, lemon squeezy.
Do your shirts provide UV protection?
Yes! Our shirts naturally offer UPF 50 protection. However, we recommend still applying sunscreen to exposed areas for comprehensive sun safety.
Are your shirts pre-shrunk?
Yes, our shirts are pre-shrunk. You may notice slight shrinkage after washing, which is natural for hemp. Don't worry - they'll expand to their original size with wear, similar to denim.
What sizes and fits do you offer?
We currently offer a relaxed fit design across our size range. This loose-fitting style promotes better ventilation and breathability, perfect for outdoor adventures and everyday wear.
How do Terlingua Threads compare to traditional cotton or polyester shirts?
Our hemp and lyocell blend offers superior breathability and heat dissipation compared to cotton or polyester. Hemp naturally wicks moisture and regulates temperature, keeping you comfortable in both arid and humid conditions.
What activities are your shirts best suited for?
Hiking, camping, desert trekking, or just looking cool in hot weather. Basically, if it's an adventure and it's warm, we've got you covered (literally).
Shipping and Delivery
Where do you ship to?
We currently ship within the United States. If you live outside of the US but are interested in our gear, please contact us at info@terlinguathreads.com. We are currently documenting where our highest demand is outside of the US to prioritize our next markets to expand into.
How long will it take for my order to arrive?
We're not into the whole "faster is better" thing. We prefer the "better for the planet" approach. So, your order will take its sweet time (2-3 weeks) to reach you. This approach allows us to choose an eco-friendlier shipping rate which is better for our margins, which are savings we ultimately pass on to you. Think of it as building anticipation! If you have questions or cool park stories to share while you wait, hit us up at support@terlinguathreads.com.
What are your shipping rates?
We offer free shipping on orders over $150.
Returns and Exchanges
What if I need to exchange my item?
If you've received the wrong size, we offer hassle-free exchanges. Simply reach out to support@terlinguathreads.com to initiate the process.
What's your return policy?
Want to make a return? Here's the deal: hemp gets better with time. So, take it on an adventure or two in order to break it in (we insist!). If after 30 days it's still not your cup of tea, reach out to us between 30 and 90 days from delivery, and we'll hook you up with a full refund.
What if my item arrives with a defect?
We ask that you first assess the defect. If it's something you can live with, we'll offer you a credit for a future purchase. If the defect significantly impacts the product's use, we'll exchange the item or provide a full refund. Our goal is to make it right while minimizing unnecessary shipping and its environmental impact.
Fit and Sizing
How do I find the right size for me?
Relax, we’re not an athleisure company. Our fit is meant to be forgiving - it’s relatively loose-fitting since it’s meant to be highly-breathable, ventilating, and heat-dissipating.. If you're between sizes, we recommend sizing up. We're always looking to improve, so if our sizing doesn't work for you, please let us know by emailing us at support@terlinguathreads.com. Your feedback helps us refine our sizing for future iterations.
Company and Brand
Is Terlingua Threads a Redlands, CA brand or a New York, NY brand?
Yes.
How do you test your products?
We conduct both objective and subjective tests. We’ve conducted our more objective tests in our lab (read: our founder's apartment, complete with beakers and a fancy lab coat) with instrumentation measuring moisture-wicking, breathability, and heat dissipation. We've also conducted more subjective field-tests of our gear in diverse environments from Mexicali, Mexico to Bettles, Alaska, and even Tashkent, Uzbekistan. Additionally, we gave our prototypes to men and women outdoor guides to offer feedback on what their ideal hot-weather apparel would look like, and after several iterations, their comments and our testing have led to our initial V1 product line.
How can I contact customer service?
For order-related questions, please email support@terlinguathreads.com. For product feedback or to discuss future designs, our founder offers 15-minute connection calls. Feel free to use this time to share your thoughts on our products or swap stories about your adventures!
Promotions and Discounts
Do you offer discounts for first-time customers?
We believe the outdoors should be accessible to everyone. If you're having difficulty affording our gear, please reach out and we’ll see what we can do. We'll do our best to accommodate your needs in as timely of a manner as we can.
Do you have a loyalty program?
We believe outdoor experiences are best when shared. When you purchase 3 pieces of gear, you can gift a free piece to a friend. The recipient must have a different name and mailing address.
